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REFUND POLICY

Last updated: 7 November 2025

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This Refund Policy outlines the circumstances under which PrimActive (“we”, “us”, or “our”) may provide refunds for purchases made through our website. By purchasing any product or service from PrimActive, you agree to the terms stated below.

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1. Digital Products – PDF Workout Plan

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Our PDF Workout Plan is a digital product delivered instantly via email upon purchase. As digital content that can be downloaded, stored, copied, or shared, all sales of the PDF Workout Plan are final.

According to UK consumer law, digital goods that are delivered immediately are not eligible for refunds once the customer has received access to the product.

Therefore:

  • No refunds will be issued for the PDF Workout Plan under any circumstances

  • By completing your purchase, you acknowledge and accept that you lose your right to cancellation or refund once the product has been delivered

Customers are responsible for reviewing all product information and ensuring suitability before purchase.

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2. 1-to-1 Tailored Coaching Subscription

Our 1-to-1 Coaching Subscription is a recurring service that provides ongoing access to personalised coaching. There is no minimum commitment period and customers are free to cancel their subscription at any time.

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2.1 Cancellation Policy

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  • You may cancel your subscription at any time

  • Cancellation stops future billing only

  • No refunds are issued for previous or current subscription charges at the time of cancellation

  • You are responsible for cancelling your subscription before your next billing date to avoid additional charges

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3. Refund Exceptions for Subscriptions Only

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Refunds for the 1-to-1 Coaching Subscription will only be considered in the following limited cases:

  • Duplicate or Accidental Payment.

If you were charged more than once for the same subscription due to a technical or system error, we will verify and process a refund for the duplicated amount.

  • Unauthorised or Fraudulent Payment.

If a payment was made without your permission or was the result of fraud, we will investigate the claim. If verified, a refund will be issued.

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4. Situations Not Eligible for Refunds

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Refunds will not be offered for:

  • Change of mind or lack of perceived results

  • Failure to follow the programme or coaching guidance

  • Lack of time, motivation, or personal circumstances affecting participation

  • Not booking or attending the onboarding call or coaching sessions

  • Requesting a refund after a subscription period has started or renewed

  • Issues arising due to not checking product details before purchase

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5. No Guarantee of Results

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PrimActive does not guarantee specific fitness, health, aesthetic, or performance results. Individual progress varies depending on multiple factors including, but not limited to, effort, consistency, lifestyle, nutrition, and adherence to the provided programme. By purchasing our products or services, you acknowledge that results are not guaranteed and are dependent on your personal commitment.

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6. Delivery of Digital Products

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Digital products are delivered instantly via email after purchase. If you experience any delivery issues (e.g., you did not receive the email or access), you must contact us within 24–48 hours so we can resend access.

Failure to check spam/junk folders does not qualify for a refund.

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7. Contact & Support

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For any queries relating to refunds, subscriptions, or technical issues, please contact us at:

Email: primactive01@gmail.com

We aim to respond to all support enquiries within 2–3 business days.

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8. Amendments to This Policy

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PrimActive reserves the right to update, modify, or amend this Refund Policy at any time. Any changes will be posted on our website with an updated “Last Updated” date. Continued use of our services after changes are made constitutes acceptance of the revised policy.

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